Guest Directory
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AIR CONDITIONING
Most of our rooms are equipped with air conditioning. You can adjust the necessary temperature using the remote control. Should you require any assistance, please call Reception at 111, 113.
ADAPTORS
If you require adaptors, please contact our Reception at 111.
AIRPORT TRANSFERS
Most international airlines fly from the Sheremetyevo-2 international airport, which is less than 45 kilometers away from the hotel. We recommend that you leave for the airport 3 hours prior to your flight departure. Transportation to / from the airports can be arranged by prior reservation. For further information on this and other Moscow’s airports please contact our Concierge at the ext.113.
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BANQUETS & CATERING
Our Banqueting Manager will be pleased to help you arrange any meeting, cocktail party, presentation, business dinner, gala evening, wedding, etc. in one of our Restaurants and Halls. Please contact our Sales & Catering Department during business hours at 156, 335.
BELL CAPTAIN / LUGGAGE SERVICE
Please call for assistance in transporting your luggage or if you require arrangements for luggage storage. Ext.111, 113.
BOTTLE OPENER
Any assistance required, please call our Room Service Department at the ext.151.
BREAKFAST
Breakfast is served in the Sudakov Gallery on the ground floor from 7:00 till 11:00 AM.
You will find a Room Service Breakfast Order form & menu in your room. Please complete this form before retiring and place it outside the door by 3:00 AM to ensure prompt service. Alternately, you may dial Room Service at the extension 151 with your order in the morning.
BUSINESS CENTER
Fax receipt and transmission and copying are just a few of the services offered. Computers with free internet access and printer also available for your convenience in our Business Center. The Business Center is open 24 hours. Ext.111, 113.
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CAR PARKING
Secure parking lot in the back yard of the Hotel is available to guests of The Historical Hotel SOVIETSKY free of charge.
CAR RENTAL
Please contact our Concierge to make all necessary arrangements. Ext.111, 113.
CATERING & SALES
To make arrangements for a business or function in one of our private meeting rooms / suites, The Mirror Hall, The Pushkin Room, The Hermitage, The Oak Room and other facilities, please contact the Catering & Sales office at the extensions 156, 335.
CHECK-IN / CHECK-OUT
Check-In begins at 2:00p.m. Check-Out is by 12:00 noon. For information on our Express Departure (Express Check-out) Service or Late Check-out time, please contact Reception Clerk at the ext.111, 113.
CHEQUES
Personal Cheques are not accepted for payment.
CITY TOURS
For sightseeing excursions, city tours, tickets for Moscow’s museums & galleries, theatres, circuses please contact our Concierge at extension 111, 113.
COMPUTER
Computers with free internet access and printer are available for your convenience in our Business Center. The Business Center is open 24 hours. For arrangements please contact Reception at 111, 113.
CONCIERGE
Our Concierge represents the finest in his profession and is at your service for any special arrangements such as theater tickets, dining reservations, sightseeing or transportation/travel services. Ext. 111, 113.
CONFERENCE FACILITIES
The Historical Hotel SOVIETSKY houses 7 distinctive meeting rooms and ballrooms accommodating 20-650 guests, including The Legendary YAR Restaurant and The Mirror Hall ballroom on the ground floor. All showcase the gracious décor that has made The Historical Hotel SOVIETSKY an international icon and architectural attraction of the Moscow City. Please contact our Sales or Catering Office at the extensions 156, 335.
CREDIT CARDS
We accept VISA, MasterCard, EuroCard, American Express.
CRIBS / COTS
Please contact Reception at 111, 113.
CURRENCY EXCHANGE
Foreign currency may be exchanged at the exchange office in the Main Lobby.
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DOCTOR
For a referral to a doctoral service, please contact Reception Clerk at extension 111.
DO NOT DISTURB
If you do not wish to be disturbed, please hang the sign provided on the door knob outside your room. If you do not wish to receive telephone calls, please contact the Operator at 111.
DRESS ATTIRE
We hope the following guidelines for Dress Attire in our food and beverage outlets will be helpful in making your stay more enjoyable. Please appreciate that our Dress Attire pertains to our younger guests as well. “T” shirts, tank tops, faded jeans, “cut-offs” and casual hats are not permitted in the Legendary YAR Restaurant, Mirror Hall. We truly appreciate your cooperation.
DRY-CLEANING, LAUNDRY& PRESSING
We are pleased to offer Laundry and Pressing Services seven days a week. Open 24 hours for your convenience. Minor tailoring is also available. Dry-Cleaning is available upon request (you can collect your order after 3 days). For orders please call Reception at 111, 113.
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ENTERTAINMENT PROGRAM (YAR RESTAURANT)
To watch night show extravaganza ‘Faberge’ – the only in Moscow (styled Moulin Rouge) or listen to LIVE jazz band in the YAR please contact our reservations at extension 156.
ELECTRICITY
The electrical current is 220 volts (50 cycles). Adaptors are available at the Reception.
EMERGENCY
Should an emergency arise, please dial immediately the Operator at extension 111, 113 to state type of emergency and location.
EXPRESS CHECK-OUT
For information on Express Check-out, please contact our Front Desk at 111.
EXTRA BED / PILLOWS / BLANKETS
Should you require an extra bed in your room, additional pillows and blankets, please contact Reception at ext.111.
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FAN
For fan arrangement please contact our Front Desk at 111.
FAX SERVICES
Fax machines are located in the Business Center. Please refer to fax printout for applicable charges.
FLORIST / FLORAL DECORATIONS
If you would like to purchase or send flowers, floral decorations are available to decorate private parties and events. For all arrangements please contact our Concierge at 113.
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GIFT CARDS
Give an Escape. Purchase a gift card good for the unparalleled privacy, service and opulence only The Sovietsky can provide. To purchase a gift card, please inquire at the Reception or dial extension 111.
GIFTS
Gift Shop is located in Main Lobby and offers SOVIETSKY items and YAR souvenirs. Open Monday through Sunday from 6:30 AM until 11:00 PM.
GUEST RELATION HOTLINE
Should you find an immediate need for a special service, please call our Reception at 111, 113.
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HAIR DRYER
All guestrooms and suites are equipped with hair dryers in the bathrooms.
HOSPITALITY SUITES
In-suite catering for all-day meetings, cocktail receptions and lavish dinner parties can be arranged through our Hospitality Sales Department. Be assured that every detail will be flawlessly orchestrated by our Hospitality Sales Manager. Please dial extension 272, 110 for all arrangements.
HOUSEKEEPING
Should you require additional pillows, blankets or other services, please contact our Front Desk at extension 111.
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ICE
Room Service would be happy to accommodate your request. Please dial extention 151.
INTERNET ACCESS
We are providing a pay high-speed wireless (Wi-Fi) internet access in every room. Wi-Fi Access cards can be obtained at the Reception. Also for your convenience we can offer a complimentary 24 hour internet access in our Business Center. For information please contact our Reception or Concierge at 111, 113.
INTERPRETERS
Our Concierge will be pleased to arrange an interpreter for you. Please feel free to dial extension 113.
IRON / IRONING BOARD
Housekeeping would be happy to accommodate your request.
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KETTLE / TEA BAGS / SUGAR
All rooms provide tea dinking facilities. Should you require any additional cups, sugar or teabags, please do not hesitate to contact our Front Desk at ext. 111, 113.
KEY CARDS
Your key card is electronically encoded and for your security the room number is not indicated on the card. Should you loose your card, please inform the Reception immediately. A new card will then be issued for you, while the old one will be cancelled automatically. On the day of your departure the card will cease to work after 12:00 noon. Should you wish to use your room after this time, please contact Reception.
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LIMOUSINE
Our Concierge will be happy to make these arrangements for you.
LUGGAGE
Please call for assistance in transporting your luggage or if you require arrangements for luggage storage. Ext.113.
LOST & FOUND
If you have misplaced, lost or found somebody’s personal item, please call the Reception for assistance at ext.111.
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MAIL & INFORMATION DESK
To send or receive mail, find the information about the Moscow City, please contact Reception at ext.111.
MAPS (CITY)
Moscow maps may be found in the information stand located near the Front Desk. For any details, please inquire with the Reception at ext.111.
MEETING ROOMS
The adjacent Legendary YAR restaurant houses 5 distinctive ballrooms and meeting suites accommodating 10 to 1000 guests, including The YAR Main Room and The Mirror Room on the ground floor, which are directly accessible from The Lobby. All showcase the gracious décor that has made The SOVIETSKY an international icon and feature a high performance infrastructure that delivers the latest technology including high speed internet access and presentation equipment. Please contact our Sales or Catering Offices at the extensions 156, 335 or inquire at the Reception at extension 111.
MENDING
If you need anything quickly mended, please call our Reception Desk or Concierge at ext.111 or 113.
MESSAGES
Any personal envelopes or messages are stored at the Reception Desk. If you need somebody to come and pick it up leave it with the Reception Desk.
MONEY
We accept all payments in Russian Rubles.
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NEWSPAPERS / NEWSTAND
In the Main Lobby you can find a newstand with local as well as international newspapers.
NIGHTLIFE
Please see ‘RESTAURANTS’ section of this directory or contact hostess at extension 156.
NIGHT CLUB ‘MONTE CARLO’
Please see ‘RESTAURANTS’ section of this directory or contact our hostess at extension 156.
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PARKING
Take the first turning on the right after the Hotel building, follow to the iron gates. The motor entrance is located in the hotel courtyard.
PET POLICY
Pets are not permitted to be loose anywhere in the hotel. Exceptions are made only for guide dogs or for dogs assisting law enforcement officials while performing their duties. Pets must be accompanied by an adult or kenneled if left unattended in a guestroom or suite. Any damages caused by pets will be charged to the Owners.
PHARMACY
Should you require any hygienic items, please contact our Concierge at extension 113.
PHOTOCOPYING
This can be done at the Business Center, including the enlargement or reduction. Please contact the Reception for special arrangements at ext.111,113.
PRINTER & COMPUTER
Available at the Business Center 24 hours. Please contact the Reception for special arrangements at ext.111,113.
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REFRIGERATOR
There is a refrigerator in many of hotel rooms. If your room does not have a fridge, you may contact our Reception at 111 to arrange it for you.
RESERVATIONS
For reservations at the Sovietsky hotel you may either call at the extension indicated or visit our web-site www.sovietsky.ru, section Rooms & Apartments.
ROOM SERVICE
From a light snack to a gourmet meal, available 24 hours. To order, please consult the Room Service Menu in this directory. To order meals in your room please dial the extension 151. Also see section ‘BREAKFAST’ in this directory.
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SAFE DEPOSITS BOXES
Safe deposit boxes are located at the Reception and are provided, at no charge, for the safe-keeping of your valuables. Open 24 hours. The Hotel’s liability for loss of jewelry, cash and other valuables is limited by the law. We strongly recommend that you protect your valuables by placing them in safe deposit boxes available at the Sovietsky.
SALES and CATERING
To make arrangements for a business or social function in one of our private meeting suites, The Hermitage, The Pushkin Room or The Mirror Ballroom, please contact our Sales & Catering office at the extensions 156, 335.
SHOE SHINE
Shoe shine mashine located in the Main Lobby of the hotel near the main entrance, available 24 hours.
Also there is a shoe shine mitt available in your room.
SIGHTSEEING
For sightseeing excursions, please contact our Concierge at extension 113.
SHOPPING
For shopping information please call our Concierge at ext.113.
STAMPS
Always available at the Reception. Please dial extension 111.
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TAXI
Should you require a taxi or transfer from/ to the airport please contact our Concierge at extension 113.
TELEPHONE
LOCAL CALLS
For local calls (Moscow), dial 0 + phone number
For local calls onto mobile phones, dial 8 + mobile service code + phone number
LONG DISTANCE CALLS
For calls outside Moscow, dial 0 + area code + phone number
INTERNATIONAL CALLS
For international calls, dial 8 + 10 + country code + city code + phone number
ROOM TO ROOM CALLS
For room-to-room calls, dial room number
TECHNOLOGICAL SERVICES
If you need help in connecting your internet in the room or have some technical problems regarding the hotel equipment please do not hesitate to call Reception Desk at 111.
THEATRE, SIGHTSEEING, ENTERTAINMENT AND SPORTING EVENTS
For tickets to Moscow City shows, sightseeing excursions or sporting events, please contact our Concierge at extension 113.
TRANSFERS FROM / TO THE AIRPORTS
For transfer arrangements, please contact our Concierge at extension 113.
TRANSPORTATION / TRAVEL INFORMATION
For transportation & travel information, please contact our Concierge at extension 113.
TRAVEL TICKETS
For travel tickets, please contact our Concierge at extension 113.
TOURS
Individual and group tours are available for guests who would enjoy a behind-the-scenes escorted tour of The Sovietsky & YAR. Amusing anecdotes about famous guests and events will be shared as well as a visit to the Legendary YAR Restaurant. Touch 113 for Individual & Group Tours Information and Reservations (‘Discover Moscow with Capital Tours’).
TV CHANNEL GUIDE
Here is the list of 16 free Local & International TV channels available in your room
Just press the following Channel Buttons on the Remote Control in your room:
1. First Channel (RUS)
2. Russian Channel (RUS)
3. NTV (RUS)
4. Sport TV (RUS)
5. Russia Today (ENG)
6. Tv5 Europe (FR)
7. CNN International (ENG)
8. MTV Hits (ENG)
9. RBK-TV (RUS)
10. RTL (GER)
11. Eurosport Live (RUS)
12. BBC Prime (ENG)
13. World Fashion (RUS)
14. Travel (RUS)
15. RAI Uno (IT)
16. Hallmark (RUS)
TURN DOWN SERVICE
A standard of the Sovietsky, please contact Reception at extension 111 should you desire this service at a specific time.
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VISAS
Should you require a Visa Support to open Russian visa in your country, our Reservation department will be happy to assist you. For arrangements please dial extensions 272, 110.
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WAKE-UP CALLS
Your AM/FM clock radio includes an alarm. Should you require a personal wake-up call, please contact our operator at the extension 111.
WATER
There are bottles of still drinking water your room. Should you require some more water, please contact Reception or Room Service at extensions 111 or 151.
WEBSITE
Visit us on the Internet at www.sovietsky.ru, learn more about the Historical hotel ‘SOVIETSKY’ & Legendary Restaurant YAR founded in 1826.
