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Hotel policies

Accommodation rules and the internal regulations

1. General terms

1.1. The present rules are developed in accordance with the Law of the RF of 07.02.1992 No. 2300-1 (as amended on 18.07.2011) "On the protection of consumer rights", with the Decree of the Government of the RF of 25.04.1997 No. 490 "Of approval of the Rules of providing hotel services in the Russian Federation" and with other legal documents, regulating legal relationships in the sphere of providing hotel and additional services.

1.2. The hotel is intended for temporary staying of the citizens for the term agreed with the administration of the Hotel.

1.3. Hotel room capacity) includes the following room types: Standard room, Superior, Deluxe, Juniorsuite, Club suite, and the Apartments. The rooms are equipped with furniture, beddings, and other equipments and sanitary items to ensure the living conditions stipulated by the requirements to the four-star hotel.

2. Room reservation

A guest may decide either to make an advance payment (guaranteed reservation (sub-regulation 2.4) or not (non-guaranteed reservation – sub-regulation 2.1).

2.1. In case of non-guaranteed, reservation the payment shall be made at the front desk by the guest arriving at the hotel. Non-guaranteed reservation shall be performed when the guest receives a booking confirmation from the hotel on terms of financial insecurity of the guest. The booking number, terms and conditions of arrival, costs of the ordered accommodation are necessarily specified in the confirmation

2.2. Non-guaranteed reservationis secured for a guest till 18.00(6 p.m.) local time on the stated day of arrival. In case of non-arrival till 18.00 local time, the booking is cancelled automatically. The hotel terminates its obligations concerning accommodation and the accommodation is made on standard terms subject to availability.

2.3. Non-guaranteed reservation does not cause financial liabilities between the hotel and the guest.

2.4. The guaranteed reservation is the reservation of a room at the hotel at which the full legal obligations arise between the hotel and the guest. The room reservation is guaranteed by an advance payment, at a minimum for the first day of stay, or providing a credit card data to a hotel and a guest's agreement to charge off amount from the account. Payment is made after receipt of a booking confirmation from the hotel.

2.5. The guaranteed reservation is securedfor a guest during the first day of stay (up to check-out time (12-00 p.m.) of the day following the day of arrival). In case of non-arrival or late (untimely) cancellation of the reservation (as a rule, the cost of one-night stay in the room) and in accordance with the terms of booking, the hotel makes an advance payment refund to the guest along with a cancellation fee.

2.6. In case of guaranteed reservation, an advance payment is made non-cash by bank transfer or by credit card, as well as by any other way of cash or non-cash payment. The payment is considered to be effected in case of receipt of funds on the hotel's current account a calendar day before an arrival. In case of default of payment within the time specified, the booking is considered to be cancelled without advance notification.

3. Rules of staying and rendering of the hotel services

3.1. The hotel is operated 24 hours a day.

3.2. In order to check-in at the hotel you need to present an identity document (RF passport, military card (for army conscripts), passport of the foreign citizen). The citizen is obliged to fill out a form with detailed information in all items available in it in accordance with data stated in the identity documents.

3.3. Check-out time is 12.00p.m. Moscow time.

3.4.Check-in time at the hotel is 2:00p.m. In case of an early arrival from 07:00a.m. to 2:00p.m. additional payment is made for a half day.

3.5. Payment for late check-out is charged in the following order: from 12:00p.m. to 18:00a.m. for a half day of stay, from 18:00a.m. to 12:00a.m. - for a full day of stay, after 12:00a.m. - for a full day of stay.

3.6. Extension of accommodation after check-out time is made when there are vacant rooms.

3.7. In case of absence of a guest in the place of residence for more than two hours (afterwards the check-out time) without paying or by finding out the lost by a guest things, the administration of the hotel creates commission, conducts inventory of property present in the room. The guest’s property is left in the safe storage.

3.8. During accommodation to the hotel a key card is issued to the guest for the paid period of stay.

3.9. In case of disappearance of personal belongings from the hotel room or of loss of the key card, the guest must immediately inform about it the reception (front desk) or the hotel's security Service in order to take necessary measures for searching the missing stuff by tel: 131.

3.10. A guest's move to the other room is made with his consent.

3.11. The move to the room where another guest is already stayingcan be made in his presence or with his consent.

3.12. Persons violating public order orcommitting hooligan actions shall not be accommodated into the hotel.

3.13. The following types of free services are provided to the guests:

- awaken at the appointed time;

- provision of sewing tools (needles, threads);

- correspondence in the room;

- call an ambulance;

- use of iron and ironing board.

4. The payment for lodging and services

4.1. The payment for lodging and services in the hotel, including pledge payments, is made at free (contractual) prices according to the current price-list approved by the administration of the hotel. The payment is made in rubles, in cash, by bank transfer under the booking contract or by credit card.

4.2. The fee is charged on the conditions of advance payment for the whole period of stay. Stay in credit is not available at the hotel.

4.3. For stay in the hotel room less than 1 day (24 hours) fee is charged as for the full day regardless of check-out time.

4.4. In case of a guest's refusal to stay within 30 minutes from the moment of accommodation to the room, full cost of a room is returned to the guest. Refund of money to the guest is provided if the guest did not use the hotel room and after the conducted room inspection in the established order. In case of a guest's refusal to stay later than 30 minutes from the moment of accommodation to the room the refund of the cost for the first day of stay is not made.

4.5. The price list for staying in the hotel is approved by the Director General of the Historical Hotel Sovietsky for a room in a day.

4.6. In case of impossibility to provide the room in accordance with terms of a confirmed reservation, the hotel provides a hotel room of a higher type without extra charge.

4.7. Children under 7 years stay free of charge when accommodating with parents (guardians) and using existing beds.

4.8. The hotel renders additional services at charge at the quests request in accordance with the valid price list on the additional services.

4.9. The final bill for services rendered is provided by the check-out of the guest.

5. Rules of staying

5.1. In order to comply with fire safety regulations the guests staying at the hotel is forbidden:

5.1.1. To use in the rooms non-standard (not provided for equipment of a room) electro heating devices, as well as extenders, adapters etc.

5.1.2. To store and to bring into the rooms combustible and flammable materials, highly toxic substances, bulky things. Large items (if the sum of the length, width and height exceeds 150 cm) should be deposited in the safe storage of the hotel. The services of the safe storage are provided only for hotel residents.

5.1.3. To smoke in the hotel (including hotel rooms, catering fund and other public places) according to the Federal law «About health protection of citizens from influence of surrounding tobacco smoke and consequences of tobacco consumption», imposing a complete ban on smoking in public places, including hotels, restaurants, enterprises of consumer services. A fine for smoking is 5 000 rubles.

5.1.4. To leave electrical appliance turned on and the open taps and windows when leaving the room.

5.2. To ensure order and security of the hotel guests it is not permitted:

5.2.1. To pass the room key card from the room to the extraneous person.

5.2.2. To leave the extraneous persons in the room in your absence.

5.2.3. For extraneous persons to stay at the hotel room from 08.00 to 23.00 without a one-time pass registered in the established order, also it's necessary to present the identity document of the invited person. In case of absence of the identity document, the meeting must be hold in thehotel’s lobby. A stay of invited persons from 11 a.m. till 8 p.m. is only permitted with their registration for accommodation into a guest's room or into another vacant room in accordance with a price list approved at the hotel. The staying guest is obliged to bear responsibility for the actions of the invited visitors to his room. In case of non-compliance with the rules a stay at the hotel can be limited or interrupted.

5.2.4. Disturb hotel guests after 23-00. (11 p.m.)

5.2.5. Keep in the room animals, birds, reptiles, insects and so forth.

5.2.6. Violate the sanitary norms and requirements at the hotel room.

5.2.7. Throw garbage, bottles and other objects from the hotel windows.

5.2.8. Carry away from the hotels room linen, towels and equipments.

5.3. If you find any problems in the room systems, as well as badly fixed outlets or switches, appearance of sparks in the electrical appliances you should immediately report to a technical service by phone: 120.

5.4. The guest bears liability for loss or damage to hotel property in accordance with the current legislation of the Russian Federation. The amount of damage is determined by the price list, approved at the hotel on the day of detection of damages. The guest also bears liability for any harm done to the life or health of the staff. Damage is being compensated on-site.

5.5. The hotel has the right to terminate agreement for rendering the hotel services unilaterally or refuse to extend the period of stay or evict the guest, in case of violation by a guest accommodation rules, late payment for accommodation and additional services, and in case of causing the material damage to property.

6. Rights and responsibilities of guests

6.1. When discovered the deficiencies in the rendering of services the guest has the right to demand from the administration of the hotel the following options:

- elimination of deficiencies free of charge; equivalent services;

- corresponding reduction of a price for a delivered service.

6.2. Guests staying at the hotel have the right to terminate the agreement for services at any time, having reimbursed the hotel costs for services provided to the date of termination.

6.3. In case of loss or damage to hotel property the guest is obliged to compensate for the damage in accordance with the current legislation of the Russian Federation.

6.4. The guests staying at the hotel are obliged to observe these Rules.

7. Duties and responsibilities of the administration of the hotel

7.1. A daily cleaning of rooms, change of linen and towels are carried in the hotel in rooms for the highest types, in standard rooms – 1 time in 2 days.

7.2. The hotel is obliged to eliminate deficiencies discovered during service rendering.

7.3. In accordance with the Legislation of the RF the hotel is bearing responsibility for harm caused to life, health, or property of a guest in the consequence of deficiencies during service rendering, as well as compensating for a moral harm caused to a guest during violation of consumer rights in consequence of improper rendering of hotel services.

7.4. The hotel is not responsible for the safety of the money, other currency valuables, securities are not deposited.

7.5. In case of forgotten things the administration of a hotel is obliged to notify of it the owner of things. The forgotten things are registered in a special journal and put into the safe storage of the hotel.

7.6. The guestbook is at the reception and is issued by the first request of the guest.

7.7. Claims and complaints of the guests, presented in the written form are dealt with within one month from the date of filing of the complaint.

7.8. The hotel does not bear responsibility for functioning of urban services (emergency cut-off of electric and heat energy, water supply).

7.9. The administration of the hotel reserve the right to visit the room without coordination with the guest in case of smoke blanketing, fire, flooding, as well as in case of violation by a guest the present rules of accommodation and bylaws, internal order, a procedure of use of household appliances.

7.10. In case of violation by a hotel of the present Rules, the protection of guests rights provided for by legislation of the RF is carried out according to the law of the RF « On the protection of consumer rights».

8. Other terms

8.1. During accommodation at the Hotel documents in accordance with legislation in force are issued to the Guest, at the same time the bill for the hotel services is certified by the form of the No. 3-Г by a signature of an authorized official of the Hotel and hotel’s seal "For documents".

8.2.During accommodation at the Hotel of the Guest on terms of a business trip, an assignment certificate should be provided to the Hotel in order to make accommodation marks containing check-in and check-out dates. Such marks are certified by a signature of an authorized official of the Hotel and the Hotel’s seal for official documents. In cases thatdo not subject to the present rules,one must be guided by the current legislation of the RF.